020 8339 0488

JustUK Privacy Policy

JustUK.net’s Privacy Policy

Our privacy policy has been updated to reflect changes in the GDPR data-protection laws.


Why is it important to have a privacy policy

Firstly, we are under a legal obligation to let you know what personal information we collect about you, what we use it for and on what basis. We always need a good reason and we also have to explain to you your rights in relation to that information. You have the right to know what information we hold about you and to have a copy of it, and you can ask us to change or sometimes delete it.

The reasons we collect information are set out in this privacy policy, but we are not telling you all this just because we have to. As an on-line shop, most of what we do – from accepting payments, sending your purchases and promoting our products – involves using personal information. And we believe that it is very important for our customers to trust us with that information. We want you to be confident that we will keep it secure and use it both lawfully and ethically, respecting your privacy.

Our support for the right to privacy, as part of our broader commitment to human rights, is stated in our human rights policy. And our privacy policy explains in detail how we use your personal information. It describes what we do (or what we may do) from the moment you open an account with us, when we may use your information for payment purposes through to delivery. It also applies to marketing other products and offers that we think will interest you.

But whatever we do with your information, we need a legal basis for doing it. We generally rely on one of three grounds (reasons) for our business processing. Firstly, if you have ordered products from us, we are entitled to process your information so that we can provide the items you wish to buy, take payment for it and deliver to your preferred address. Holding your purchase history to make it easier for you to re-order products you have previously ordered.

Secondly, if we want to collect and use your information for other purposes, such as sending you product information and offers, we may need to ask for your consent (permission) and, if we do, that permission must always be indicated by a positive action from you (such as ticking a box) and be informed. You are also free to withdraw your permission at any time. We never share your details with any third parties for marketing purposes.

But we do not always need permission. In some cases, having assessed whether our use would be fair and not override your right to privacy, we may come to the view that it falls within the third ground – our ‘legitimate interests’ to use the information in a particular way without your permission (for example, to protect our network against cyber-attacks). But when we do this, we must tell you as you may have a right to object. And if you object specifically to us sending you marketing material, or to ‘profiling you’ for marketing purposes, we must then stop.

This is all set out in detail in this policy, which focuses more on those items that we think are likely to be of most interest to you. As well as covering processing for business purposes, we give you information on circumstances in which we may have to, or can choose to, share your information.

Our privacy policy

Please read the policy carefully as it applies to the services we provide you with on our website.  It applies to our consumer and consultants.

It also applies even if you’re not one of our customers and you interact with us as part of running our business, such as by:

  • sharing your detail with one of our consultants
  • taking part in a survey or trial
  • signing up to our newsletter
  • entering a prize promotion;
  • calling our help desk
  • generally enquiring about our services and products

If you need to give us personal information about someone else in relation to our products and services, the privacy policy will also apply. And if we need the permission of the other person to use that information, we’ll ask you to check they are OK with this.

Technology is a fast-changing area and can be complicated. We’ve included a glossary which explains the meaning of any technical terms we use.

Who are we?

Just UK.net is the main agent and distributor for the UK and Ireland for Nahrin AG, Switzerland. We are an independent of the Swiss company. We do not share your personal data with Nahrin AG or other Nahrin agents or distributors who form the  membership of the worldwide network.

We review our privacy policy regularly. This latest policy was updated on the 24 May 2018. Should we amend our policies we will endeavour to let you know.  This is explained further in the section titled ‘How to contact us’.

Accessing and updating how we use your data

You can access and update the information we hold about you by either logging into your account, contacting us by email [email protected] or calling our customer line on 020 8339 0488.

We’ll always try to help you with your request but we can refuse if we believe doing so would have a negative effect on others or the law prevents us.  And even though we have to complete your request free of charge, we are allowed to reject requests if:

  • they’re repetitive
  • you don’t have the right to ask for the information
  • or the requests made are excessive

If that’s the case, we’ll explain why we believe we don’t have to fulfil the request.

Don't want to receive any more marketing from us?

You can opt out of receiving marketing from us at any time using the link provided at the bottom of our marketing emails.

If you prefer you can also call our customer line on 020 8339 0488 or email us using the form on the ‘Contact Us’ page.

For more information about how we use your information for marketing purposes, please see the next section below.

Want a copy of the information we hold on you?

If you want a copy of your billing, delivery, purchase history information, log in to your account or call 020 8339 0488 and we’ll send it to you. (You must be the account holder to ask for this information.)  It’s quick and simple to access it this way.

You can also ask us for a copy of the information we hold about you using our ‘Contact Us‘ form.

It will normally take us up to one month to get back to you but could take longer (up to a further two months) if it’s a complicated request or we get a lot of requests at once.

We’ll reply electronically unless you ask us to send the information by post.

Concerned about what we are doing with your personal information?

You can ask us to correct, complete, delete or stop using any personal information we hold about you by using our ‘Contact Us’ form.

If you’re worried about how we send you marketing information, have a look at the section above on how to check or change those settings.

If you want us to stop using personal information we’ve collected via cookies on our website, you should either change your cookie settings in your browser settings. In some cases, we might decide to keep information, even if you ask us not to. This could be for legal or regulatory reasons, so that we can keep providing our products and services, or for another legitimate reason. For example, we keep certain billing information to show we have charged you correctly or sent you the right products.  But we’ll always tell you why we keep the information.

We aim to provide our products and services in a way that protects information and respects your request. Because of this, when you delete or change (or ask us to delete or change) your information from our systems, we might not do so straight away from our back-up systems or copies on our active servers. And we may need to keep some information to fulfil your request (for example, keeping your email address to make sure it’s not on our marketing list).

Where we can, we’ll confirm any changes. For example, we’ll check a change of address against the Postal Address File, or we might ask you to confirm it.

If we’ve asked for your permission to provide a service, you can withdraw that permission at any time.  It’ll take us up to 30 days to do that.  And it only applies to how we use your personal information in the future, not what we’ve done in the past.

Do not want to purchase any more products from JustUK.net?

If you have decided you no longer wish to purchase any further products from JustUK.net and want all your data removed from our data you can either contact us using the ‘Contact Us’ form or call the Customer line on 020 8339 0488.

What kinds of personal information do we collect?

We only collect the following information which you will have given us at the time or opening your account:

  • name
  • email address
  • contact telephone numbers
  • billing address
  • delivery address
  • allocated Consultant if one was requested
  • birth date
  • marketing opt-in
  • purchase history

We don’t hold any credit card information regardless of whether your payment was taken over the phone or on-line.

How do we use your information?

We’ll use your personal information to fulfil your orders and provide services. This applies when you register for or buy a product from us or if you register to receive our Newsletter.

This means we’ll:

  • record details about the products order from us
  • send you product or service-information messages (we’ll send you messages to confirm your order and tell you about any changes to your order, like if we are out of stock)
  • let you create and log in to the online accounts we run
  • charge you and make sure your payment reaches us
  • give information to our payment portals and delivery companies (if we do this, we still control your personal information and we have strict controls in place to make sure it’s properly protected)

We use the following to provide products and services and manage your account:

  • Your contact details and other information to confirm your identity and your communications with us. This includes your name, gender, address, phone number, date of birth, email address, passwords and credentials (such as the security questions and answers we have on your account)
  • Information from cookies placed on your connected devices that we need so we can provide a service.

Why do we need it?

We’ll use your personal information to fulfil your orders and provide services. This applies when you register for or buy a product from us or if you register to receive our Newsletter.

This means we’ll:

  • record details about the products order from us
  • send you product or service-information messages (we’ll send you messages to confirm your order and tell you about any changes to your order, like if we are out of stock)
  • let you create and log in to the online accounts we run
  • charge you and make sure your payment reaches us
  • give information to our payment portals and delivery companies (if we do this, we still control your personal information and we have strict controls in place to make sure it’s properly protected)

We use the following to provide products and services and manage your account:

  • Your contact details and other information to confirm your identity and your communications with us. This includes your name, gender, address, phone number, date of birth, email address, passwords and credentials (such as the security questions and answers we have on your account)
  • Information from cookies placed on your connected devices that we need so we can provide a service.

Because it is in our interests as a business to use your information

We’ll use your personal information if we consider it is in our legitimate business interests so that we can operate as an efficient and effective business. We use your information to:

  • identify, and let you know about, products and services that interest you
  • share within SagePay, PayPal and the Royal Mail for payment and delivery purposes only
  • create aggregated and anonymised information for further use
  • detect and prevent fraud; and
  • secure and protect our network

To market to you and to identify products that interest you

We’ll use your personal information if you have consented to receive information from us to send you newsletters on products and services that may interest you. We do that if you’re one of our customers or if you’ve been in touch with us another way (such as entering a prize promotion or competition).

This means we’ll:

  • create a profile about you to better understand you as a customer and tailor the communications we send you (including our marketing messages);
  • tell you about other products and services you might be interested in;
  • recommend better ways to manage what you spend with us, like suggesting a more suitable product and offers based on what you use;
  • Try to identify products and services you’re interested in

We’ll send you information about products by email. We also use the information we have about you to personalise these messages wherever we can as we believe it is important to make them relevant to you.  We do this because we have a legitimate business interest in keeping you up to date with our products, making them relevant to you. In each message we send, you also have the option to opt out.

You can ask us to stop sending you marketing information or withdraw your permission at any time, as set out in the ‘How to contact us and further details’ section below.

Read our cookie policy for more details on how we use cookies.

To create aggregated and anonymised data

We’ll use your personal information to create aggregated and anonymised information. Nobody can identify you from that information and we’ll use it to:

  • make sure our network is working properly and continuously improve and develop our network and products for our customers

Who do we share your information with?

We do not share any of your personal information with any 3rd party. Should we ever be asked to release your information to Nahrin AG or Jüstrich Cosmetics we will always seek your permission before we do this.

How long do we keep your information and how do we protect it?

How long do we keep your information?

We’ll keep indefinitely or until you request it be deleted or we know that your account is definitely no longer active:

  • contact details
  • purchase history
  • email history

Should you make an order over the phone and give us your payment details, these will be destroyed immediately following the transaction completion. We will never store card payment details.

How do we protect your information?

We have strict security measures to protect your personal information. We check your identity when you get in touch with us, and we follow our security procedures and apply suitable technical measures, such as encryption, to protect your information.

How to contact us and further details

You can get in touch with our data-protection officer by email [email protected] or write to the address above and mark it for their attention.

If you’d like any more details, or you have comments or questions about our privacy policy, write to us at:

JustUK.net
35 Hampton Court Avenue
East Molesey
Surrey
KT8 0BG

If you want to make a complaint on how we have handled your personal information, please contact our data protection officer who will investigate the matter and report back to you.  If you are still not satisfied after our response or believe we are not using your personal information in line with the law, you also have the right to complain to the data-protection regulator in the country where you live or work. For the UK, that’s the Information Commissioner – https://ico.org.uk/.

How will we tell you about changes to the policy?

Our privacy policy might change from time to time. We’ll post any changes on this page for at least 30 days. And if the changes are significant, we’ll tell you by email.